Overview:
CL Tel is a fifth-generation family business that helps people lead fulfilled lives and impact the world for good. Our team is working together to achieve our goal of serving 10,000 Internet customers by 2033. We are local experts that deliver reliable Fiber Internet and other telecommunications services to Main Street, Iowa. We exist to enable our customers to do what they do best and to live their best lives.
 
You will love it here if you value:

• Customer Empathy
• Inherent Excellence
• The Golden Rule

At CL Tel, connecting people is more than providing top-notch telecom and Internet services. It's about building relationships, understanding our customers' needs, and positively impacting the community we serve.
 
We are seeking a full time Network Operations Center Specialist to join our team to help us continue to deliver a robust, secure, and reliable customer experience.
 
As a full-time NOC Specialist, you will work with state-of-the-art technology used to deliver Voice, Data and Video services on our North Iowa network. You will help deploy the latest in fiber optic transport, routers, and server farms. Your work on our network will play a pivotal role in delivering our premium broadband experience. This position requires attention to detail, problem-solving skills, excellent communication skills, the ability to work within a small team, and the desire to deliver outstanding service to our customers.
 
If the following sound like things you understand, want, and have the capacity to do, you’ll enjoy coming to work every day:

• Voice Switching
• Hosted PBX/VoIP
• Fiber Optic Transport
• Video Delivery
• Broadband Networking
• IT Infrastructure
• Network Performance Monitoring

We train our team to help them succeed, and everyone contributes to our success. In your role, you’ll be accountable for the following each week:

• Network Stability and Performance
• Log Reviews & Backup Verifications
• System Integration and Provisioning
• Updating Records
• Hardware/Software Upgrades

If you want to serve others, learn, and work on an advanced network, you’ll be recognized and rewarded.
 
We are a company that runs on EOS, the Entrepreneurial Operating System. As a member of this team, you will have a leader who:

• Gives clear directions.
• Makes sure you have the necessary tools.
• Acts with the greater good in mind

• Delegates appropriately
• Takes time to truly understand their role and how they can help the company.
• Makes their expectations clear.
• Communicates well.
• Has effective meetings
• Meets one on one with you quarterly or more often if needed.
• Rewards and recognizes your performance.

JOB DESCRIPTION

Position Purpose:
The Network Operations Center Specialist plays a vital role in ensuring a robust, secure, and reliable customer experience on the CL Tel state-of-the- art network. Primary duties include assisting in the operation, upgrades, maintenance, installation/removal, and servicing of facilities, the data, voice, video, backbone, and access networks. The NOC Specialist provides Tier 2 support for complex external and internal customers as needed. This team member collaborates with system administrators and all NOC staff, CL Tel staff, and consultants as needed to assess the current and future system and equipment needs.

Principal Responsibilities:

*Monitors network system performance.
*Prepares logs, reports, user guides, and other necessary documentation as needed to track and analyze use and costs of network equipment and systems.
*Executes backups, recovery procedures, equipment repairs, and preventive maintenance.
*Trains external and internal users in the proper use of existing and new equipment and assists them in identifying and resolving any problems.
*Identifies areas of operation that require equipment modifications and upgrades.
*Researches, assesses, tests, and evaluates hardware and software upgrade options to determine efficiency, reliability, and compatibility with existing systems.
*Assists in the development and maintenance of HPBX device software upgrades and customer sales requests, and telecommunications equipment for customer premises equipment.

*Develops procedures and drafts necessary guidance documentation for installation, use and troubleshooting of hardware and software.
*Learns about available equipment, products, and services through vendors.
*Compiles technical specifications and requirements to send to vendors for bids.
*Develops, maintains, documents, and implements business continuity and disaster recovery plans for telecommunications networks.
*Maintains knowledge of industry best practices and emerging technology by completing continuing education courses or meetings.
*Monitors or participates in the installation of equipment as directed.
*Assists in compliance with state and federal regulatory requirements.
*Performs other related duties as assigned.

Personal Specifications:

Education/Experience:
At least three years of related experience is highly desired. Bachelor’s or Associate degree in Information Science, Computer Sciences, Management Information Systems or a related field required.
Job Knowledge:
Excellent verbal and written communication skills. Proficient in Microsoft Office Suite 365 or related software. Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to use or learn about networking, routing, switching, trunking, VMware, firewalls, VoIP, including, but not limited to vendor-specific Calix, Innovative Systems and Metaswitch, and a variety of operating systems including, but not limited to, Windows, Unix OS, and Linux OS.
Ability to work independently and as a team member.
Ability to use integrated computer-aided software engineering tools.
Physical Job Requirements and Working Conditions: